Shipping and Delivery
Here, you’ll find step-by-step instructions, helpful tips, and expert advice to make the most out of our products.
Delivery Times
Our delivery partner (DPD) provides tracking facilities online or via their mobile app, tracking details will be provided by DPD via SMS or email only. Please note you are able to change your delivery preferences after your order has been shipped via the DPD app, however please check DPD’s terms and conditions before doing this as liability for the parcel will transfer to the recipient, in accordance withDPD’s delivery policy.
Delivery to Zones A & B usually takes place within 2 to 4 working days*
Delivery to Zones C & D usually takes place within 3 to 5 working days*
*Excl. Weekends & Bank Holidays.
All orders placed after 13:00 are not processed until the following working day.
Delivery times may vary depending on availability, location and other factors beyond our control. For bank holidays and the Christmas period, please allow an extra two working days.
The maximum weight for any parcel we can dispatch is 26kg. Orders weighing over 26kg will be dispatched in 2 or more parcels and may arrive separately.
FREE Delivery when you spend £25 or more*
*Excl. Zones C and D
Delivery Charges
FREE Delivery when you spend £25 or more*
*Excl. Zones C and D
We value all of our customers and are doing everything we can to decrease these fees by actively seeking distributors in affected Zones.
| Orders up to £25 | Orders £25+ | |
|---|---|---|
| Zone A/B | £3.95 | Free |
| Up to 27kg | 28-49kg | 50-69kg | 70-89kg | 90kg+ | |
|---|---|---|---|---|---|
| Zone C/D | £8.95 | £12.49 | £15.49 | £19.49 | £54.99 |
| Zone D* | £12.45 | £19.49 | £25.99 | £30.99 | £59.99 |
*Delivery charges to all zones on orders over 100kg may be to an extra charge.
*Renewal subscription orders that are cancelled after payment is made may not be entitled to a full refund if the parcel has already been shipped.